How to edit email notifications
This guide will show you how to edit the email notifications on your platform.
Your platform can send automatic or manually invoked email notifications for certain activities. These can range from sending automatic reminders that a ranking process is about to expire to emailing panellists their annual invoices. You edit the title, subject, and email body contained within these templates so that they are configured to the way you do business.
Before diving into the documentation, you can watch this video for an introduction.
https://www.tella.tv/video/customizing-email-notifications-85t6
You must be provisioned with an account administrator role to view and change these settings on your platform.
Your platform has a series of email templates. To view them, go to "Organisation" under "Admin" on the left-hand menu, then "Emails" on the top menu.
Here is a list of email templates can be edited.
These steps will show you how to edit the "Generic Invoice" template, but they can also be applied to editing the other email templates.
1) Navigate to "Organisation" -> "Emails" and then select "Generic Invoice".
2) You will notice the Email ID at the top. This is the unique identifier of all emails generated by your platform. You can see that the ID of the generic invoice email is "ID: Imm-e-175".
If you want to edit an email notification but want to confirm if you are editing the correct one, check the email ID sent on the notification in your email inbox. It will appear below the footer of the email notification. You can use this number to check that the email notification template you edit corresponds to the same email.
2) Unselect this tick box if you want this email disabled. By default, some emails may be disabled when your account is created.
3) Edit these fields to modify the title and subject on your email notification.
4) Edit these fields to modify the email content within your email notification.
5) Use these handlebars in your email subject, title, or body. This is similar to a mail merge feature where the variables are populated dynamically when the email is sent. For example, Dear {{ RECIPIENT_NAME }} would insert the participant's name to whom the invoice is addressed when generated.
6) Once you have made your changes, scroll back up to the top and click on 'Save.' You can check your changes by invoking the event that triggers the email notification to test them. You can also repeat steps 1-5 if you need to make additional changes.
Your platform can send automatic or manually invoked email notifications for certain activities. These can range from sending automatic reminders that a ranking process is about to expire to emailing panellists their annual invoices. You edit the title, subject, and email body contained within these templates so that they are configured to the way you do business.
Before diving into the documentation, you can watch this video for an introduction.
https://www.tella.tv/video/customizing-email-notifications-85t6
You must be provisioned with an account administrator role to view and change these settings on your platform.
Your platform has a series of email templates. To view them, go to "Organisation" under "Admin" on the left-hand menu, then "Emails" on the top menu.
Here is a list of email templates can be edited.
| Name | Description | Email ID |
|---|---|---|
| Add task | Sending a notification to the assignee about a new task | ID: Imm-e-110 |
| Edit task | Sending a notification to the assignee about an edited task | ID: Imm-e-111 |
| Reasssigned task | Sending a notification to the previous assignee about an edited task | ID: Imm-e-112 |
| Delete task | Sending a notification to the owner about a deleted task | ID: Imm-e-113 |
| Completed task | Sending a notification to the owner about a completed task | ID: Imm-e-114 |
| Uncompleted task | Sending a notification to the owner about a task marked as uncomplete | ID: Imm-e-115 |
| Request Availability | Sent by Host to Request a Guests Availability | ID: Imm-e-120 |
| Correspondence | Sent by guest to another guest | ID: Imm-e-130 |
| Intake Form submission - Admins | This is sent to admins after an intake form has been submitted | ID: Imm-e-140 |
| Intake Form submission - Applicants | This is sent to applicants of after an intake form submission | ID: Imm-e-141 |
| Intake Form submission - Respondents | This is sent to respondents of after an intake form submission | ID: Imm-e-142 |
| Capture further details submission | This is sent to participants of a dispute after a capture further details form has been added by admin | ID: Imm-e-200 |
| Matter invite | Sent for when adding a member to a dispute. It doesnt include the conference date / time but still has access link | ID: Imm-e-150 |
| Calendar invite | Sent for an Immediation video conference | ID: Imm-e-151 |
| Conference deleted | Sent when the a conference has been deleted. | ID: Imm-e-166 |
| Matter closed | Sent when the dispute has been closed | ID: Imm-e-152 |
| Matter reopened | Sent when the dispute has been reopened. | ID: Imm-e-153 |
| Panel invite | Sent to an expert panel member when they are invited to a dispute | ID: Imm-e-160 |
| Panel voting has started | Sent to the respondents / claimants when voting has started for the expert | ID: Imm-e-161 |
| Panel ranking ended | Sent to the admins of the whitelabel when voting has ended and time to review the short list and appoint the expert | ID: Imm-e-162 |
| Panel approved | Sent to expert panel member who has been approved and is now part of the dispute | ID: Imm-e-163 |
| Panel voting reminder | Sent to the respondents / claimants that voting has 24hours left | ID: Imm-e-164 |
| Panel neutral selection | Sent to the panel members when they are added to a dispute | ID: Imm-e-165 |
| Unsuccessful outcome | Sent to the unsuccessful panelist | ID: Imm-e-178 |
| Fundholding deposit | Fundholding deposit invoice email | ID: Imm-e-170 |
| Filing Fee | Filing Fee invoice email | ID: Imm-e-171 |
| Administrative Fee | Administrative Fee invoice email | ID: Imm-e-172 |
| Fundholding invoice | Fundholding invoice email | ID: Imm-e-173 |
| Panels Admin Fee | Panels Admin Fee email | ID: Imm-e-174 |
| Generic invoice | Generic invoice email | ID: Imm-e-175 |
| Panelist invoice | Panelist invoice email | ID: Imm-e-179 |
| Invoice paid receipt | Invoice paid receipt | ID: Imm-e-180 |
| Availability reminder | Availability reminder | ID: Imm-e-201 |
These steps will show you how to edit the "Generic Invoice" template, but they can also be applied to editing the other email templates.
1) Navigate to "Organisation" -> "Emails" and then select "Generic Invoice".
2) You will notice the Email ID at the top. This is the unique identifier of all emails generated by your platform. You can see that the ID of the generic invoice email is "ID: Imm-e-175".
If you want to edit an email notification but want to confirm if you are editing the correct one, check the email ID sent on the notification in your email inbox. It will appear below the footer of the email notification. You can use this number to check that the email notification template you edit corresponds to the same email.
2) Unselect this tick box if you want this email disabled. By default, some emails may be disabled when your account is created.
3) Edit these fields to modify the title and subject on your email notification.
4) Edit these fields to modify the email content within your email notification.
5) Use these handlebars in your email subject, title, or body. This is similar to a mail merge feature where the variables are populated dynamically when the email is sent. For example, Dear {{ RECIPIENT_NAME }} would insert the participant's name to whom the invoice is addressed when generated.
6) Once you have made your changes, scroll back up to the top and click on 'Save.' You can check your changes by invoking the event that triggers the email notification to test them. You can also repeat steps 1-5 if you need to make additional changes.
Updated on: 16/02/2025
Thank you!