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How to pay for your Panel Invoice via Credit Card

This guide explains how to pay for the panel invoice sent to you for annual (semi-annual) fees by your Alternative Dispute Resolution (ADR) Organization via credit card. This fee is charged annually or semi-annually to be part of a panel of an ADR Organization. It can also include invoices an ADR Organization sends you for once-off fees for value-added services. These invoices were sent to you and are not associated with any disputes or cases.

Your ADR Organization will need Stripe integration enabled for you to pay via credit card. If they do not, or you are unsure, contact your ADR Organization.

1) Log in to Immediation and navigate to "Panel" on the right side of the menu.

When logging into Immediation, select the geo-located instance corresponding to the country where your account is domiciled. For US and Canadian customers, this is app-us.immediation.com, and for Australian customers, this is app.immediation.com.

2) Navigate to the Alternative Dispute Resolution (ADR) Organization, where you are a panellist.

The section on the left-hand side will list all the ADR Organizations where you are a panel member. If you are part of more than one ADR organisation, you must repeat these steps to make these changes across every organisation.

3) Click on "Invoices and payments" to access invoices that your ADR Organization issued to you.

These are your annual or semi-annual fees for being part of your ADR Organization's panel. They can also include invoices that an ADR Organization sends you for once-off fees for value-added services. This page does not display invoices associated with disputes or cases.

4) Scroll down to the corresponding invoice you would like to pay and click on "Pay Invoice".

5) You should be redirected to a payment screen to pay your panel invoice. Enter your payment details and then click on "Pay".

If you do not see a payment screen, it is most likely that your ADR organisation does not have Stripe integration enabled to accept credit card payments. Contact your ADR Organization for instructions on how to pay your panel invoice.

6) After you submit your payment details, you will see the following acknowledgment. Click on "To my Account" to return to the platform.

7) To confirm payment, navigate back to the "Invoice and payments" page, scroll down the line that corresponds to the invoice you just paid, and you will see that the "Status" column is marked as "Paid"** and the Pay link button is greyed out.

8 ) You will receive the following email notification with an email receipt.

9) You can also download a copy of this paid invoice at any time by navigating to "Payments & invoices", scrolling to the corresponding invoice, and clicking on "Download".

Updated on: 15/04/2024

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