How to respond to a Neutral Query
How to respond to a Neutral Query
Navigate to the section that best describes what task you need to perform.
- Opening the Query Response Dialogue and Query Letter
- Accepting a Query
- Uploading Additional Documents to an Accepted Query
- Declining a Query
- Modifying a response to a Query
Opening the Query Response Dialogue and Query Letter
1) You would have received a query letter in your inbox ascertaining your interest in participating in a case. Every Alternative Dispute Resolution (ADR) Organisation uses a different email template, but the call to action would be the same in determining your participation in being selected for a dispute.
2) Click on "Respond" and log in to the platform. If this is your first time, you will need to sign up for a new account.
2) You will be presented with the following "Query Response" pop-up dialogue box. Depending on the type of case, there might be a Query Letter you will need to download. This letter will contain information about the case and require you to complete certain sections to upload before your response.
Navigate to "Panel" on the left-hand side, then Query Response. Here, you will see a list of disputes in which you have been queried.
Scroll down to relevant case and select "View & Respond" which will open the "Query Response" pop-up dialogue box.
Accepting a Query
1) To navigate to "Panel" on the left-hand side, then Query Response. Here, you will see a list of disputes in which you have been queried.
2 )Scroll down to relevant case and select "View & Respond" which will open the "Query Response" pop-up dialogue box.
3) Click on "Select a Response" and "Accept" to provide the option to upload response documents.
4) Click on "Upload" and select the documents supporting your response from your computer. This will typically consist of the completed sections of the query letter and any relevant supporting documentation for your application. Select one file at a time to upload it to your response.
5) You can click on "Upload" again to sequentially upload more documents to your application as necessary.
6) To submit your application, click on "Confirm" at the bottom right-hand corner of the dialogue.
7) To confirm your response, you will see the "status" column on the list of query responses change from "Pending" to "Accepted" against the case you have submitted your query. You will also see the "Accepted date" on which you lodged your confirmation.
Uploading Additional Documents to an Accepted Query
1) Navigate to "Panel" on the left-hand side, then Query Response. Here, you will see a list of disputes in which you have been queried.
2 )Scroll down to relevant case and select "View & Respond" which will open the "Query Response" pop-up dialogue box.
3) In the "Upload response documents" section, you can add or remove documents from your query response. When you are done, select "Confirm" to submit your response. The number of times you can add or remove documents prior to the query due date is unlimited.
Declining a Query
You can decline to be considered in a case for timing, conflict of interest, or other reasons.
1) Navigate to "Panel" on the left-hand side, then Query Response. Here, you will see a list of disputes in which you have been queried.
2 )Scroll down to relevant case and select "View & Respond" which will open the "Query Response" pop-up dialogue box.
3) Scroll to "Select a response" and select "Decline" in the drop-down menu. Tick the radio box that best describes why you are declining the case, then click "Confirm" once it is complete.
7) To confirm your response you will see the "status" column on the list of query responses change from "Pending" to "Declined" against the case you have submitted your query. You will also see the "Declined date" that you lodged your submission to decline.
Modifying a response to a Query
1) Navigate to "Panel" on the left-hand side, then Query Response. Here, you will see a list of disputes in which you have been queried.
2 )Scroll down to relevant case and select "View & Respond" which will open the "Query Response" pop-up dialogue box.
3) Select "Clear response" to remove any previous responses. Then, follow the sections in this guide on "accepting a query" or "declining a query" to submit your modified response.
Updated on: 11/09/2024
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