Question 1

MyMatters Quickstart Guide

Accepted Answer

This guide will provide a short introduction to help you navigate your case in MyMatters.

MyMatters Dashboard

The MyMatters dashboard displays a "Matter Card" that represents a case in which you are a participant. Cases may have different statuses depending on whether they are currently active or closed. You can click on each matter cart to display information about that specific case.

MyMatters Matter Card

The MyMatter card will contain all information, scheduling, files, and correspondence that pertains to a particular case. Each tab on the top menu will correspond to where you can find specific information and complete various case-related tasks.

Live Conferences

This contains any conferences that have been scheduled by the neutral or case manager. Closer to the conference date and time, you will see a link to join the conference. You would have also received an email notification with the conference details. For information on how to use Immediation web conferencing, refer to the following user guide.

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Question 2

How to respond to a Neutral Query

Accepted Answer

How to respond to a Neutral Query

| This how-to relates to how to respond to a neutral query in the neutral selection module.

Navigate to the section that best describes what task you need to perform.

Opening the Query Response Dialogue and Query Letter
Accepting a Query
Uploading Additional Documents to an Accepted Query
Declining a Query
Modifying a response to a Query

Opening the Query Response Dialogue and Query Letter

1) You would have received a query letter in your inbox ascertaining your interest in participating in a case. Every Alternative Dispute Resolution (ADR) Organisation uses a different email template, but the call to action would be the same in determining your participation in being selected for a dispute.

2) Click on "Respond" and log in to the platform. If this is your first time, you will need to sign up for a new account.

|| If you are signing up for a new account, use the same email address to which your query email was sent. If you want to use another email, ask the ADR Organisation to send the query email again to the email address you would like to register on the platform.

2) You will be presented with the following "Query Response" pop-up dialogue box. Depending on the type of case, there might be a Query Let

Question 3

How to pay for your Panel Invoice via Credit Card

Accepted Answer

This guide explains how to pay for the panel invoice sent to you for annual (semi-annual) fees by your Alternative Dispute Resolution (ADR) Organization via credit card. This fee is charged annually or semi-annually to be part of a panel of an ADR Organization. It can also include invoices an ADR Organization sends you for once-off fees for value-added services. These invoices were sent to you and are not associated with any disputes or cases.

||| Your ADR Organization will need Stripe integration enabled for you to pay via credit card. If they do not, or you are unsure, contact your ADR Organization.

1) Log in to Immediation and navigate to "Panel" on the right side of the menu.

| When logging into Immediation, select the geo-located instance corresponding to the country where your account is domiciled. For US and Canadian customers, this is app-us.immediation.com, and for Australian customers, this is app.immediation.com.

2) Navigate to the Alternative Dispute Resolution (ADR) Organization, where you are a panellist.

|| The section on the left-hand side will list all the ADR Organizations where you are a panel member. If you are part of more than one ADR organisation, you must repeat these steps to make these changes across every organisation.

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Question 4

How to submit your Party Rankings

Accepted Answer

How to submit your Party Rankings

A nominated representative on either party can submit a ranking on behalf of their respective party.

| If you need to change your rankings, you can go through the ranking process more than once before the due date.

1) You should have received an email notification that ranking has commenced. Take note of the ranking due date, as you cannot submit your ranking after this date. The email template used will differ depending on your Alternative Dispute Resolution (ADR) Organization. However, typically, the ranking due date will be in the body of the email.

2) Click on "Complete Ranking" in the email and log into the platform. This will bring you to the "Neutral Selection" ranking screen with the nomination lists of neutrals.

|| Depending on the governing rules applied to your dispute, you may have to rank more than one list. For example, this can apply if you have to rank a chair and party-designated arbitrator. In this case, you will receive more than one email notification, but both lists should be visible from the neutral selection screen.

3) Note the ranking due date in the top left-hand corner. You will receive an email reminder 24 hours before this date. After this date, you can no longer submi

Question 5

How to edit your profile details and update your bio

Accepted Answer

Your Alternative Dispute Resolution (ADR) Organisation will have a public page that displays your external profile. This will contain specific fields only the public can see during a general search. Your ADR Organisation will have marked particular fields on your profile to be viewable to the public and editable by you. This guide will help you understand how to edit those fields, except your email address. If you would like to change your email address, please follow the guide "How to change your email address".

We will edit "Experience Areas" for this example on our public profile.

||| If you have logged in to the platform but I can not see the ADR Organisation profile, then most likely, you are not logging in using your registered email with your ADR Organisation. For example, if your ADR Organisation has your email address as 'ryan@arbitrator.com', but you decided to sign up on the platform as 'ryan@mediation.com', then the system won't be able to match your ADR Organisation profile to your login. In these situations, it is best to contact your ADR Service provider to determine the email address they have registered on your profile and then create an account with that same address.

1) Log in to Immediation and navigate to "Panel" on the right side of the menu.

| When logging into Immediation,

Question 6

How to reset your password

Accepted Answer

How to reset your password

There are two ways to reset your password. You can do this through the forgot password functionality or your profile section.

| When logging into Immediation, select the geo-located instance that corresponds to the country where your account is domiciled. For US and Canadian customers, this is app-us.immediation.com, and for Australian customers, this is app.immediation.com.

||| If this is the first time you have logged into the platform you will need to click 'sign-up' and create a username and password. The reset email procedures will not work as you will not receive a reset email. Check with your Alternative Dispute Resolution (ADR) provider for the email address they had on file when they created your account. That will be the email address you will need to use on sign-up.

Resetting your password through 'Forgot Password'

1) Click on "Secure Login".

2) Click on "Forgot your password".

3) Enter your email address and click "Send Email".

4) You will see a dialogue turn to green.

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