Correspondence Quickstart Guide
This guide will provide a short introduction to help you learn how to use Correspondence in MyMatters.
Your platform enables you to store all case correspondence within it. Conversation threads, files, tasks, and case notes are contained in one secure area, which saves you time searching for information across multiple conversations.
Navigate to the section that best describes what task you need to perform.
Creating a new message
Replying to a new message
1) Click "New" on the top right-hand side to open the Compose New Message dialogue.
2) Click on "Recipients" to bring up the recipient dialogue box.
3) Select the intended recipients for your correspondence. This can be to everyone, a group (e.g. all respondents, claimants, or case managers), a party (e.g. respondent client-lawyer Party 1), or a specific individual.
4) Complete the subject and message content fields for your correspondence.
5) Attach any documents to your correspondence. These documents must have been previously uploaded in the documents section of the case.
6) Click "Send Message" once you have completed your correspondence.
7) You will see the message you created as a new row in the correspondence tab.
8 ) The number next to the "Subject" is the number of threads in the conversation. This number represents the number of conversation threads. You will see this number increment when the recipient replies to your message.
9) Your recipients will receive an email notification that your correspondence is waiting for them on the platform.
1) Open the message in your inbox notifying you that you have received a new correspondence.
2) Click on "view Message" to open the login screen for the platform.
3) This will open the login dialogue box to "Sign In" to the platform. If this is your first time, you will need to click on "Sign-up".
You will notice that the email field is greyed out as it contains the email your case manager or mediator registered for you when they set-up your case on the platform. It remains fixed for security reasons to ensure that only the intended recipient can open the message. If you would like to use another email address, you must notify the case manager or mediator to change your participant's email from their end and re-send the correspondence to you.
4) This will open the correspondence tab about the case. Click on the correspondence to open the threads.
5) You will see the message and any associated documents attached to the last entry in the dialogue box.
6) type your reply in the text box under "Reply".
7) Attach any documents to your reply. These documents must have been previously uploaded in the documents section of the case.
8 ) Click on "Respond" to send the reply.
9) To confirm your reply, you will see it appear on the last thread of the correspondence dialogue box. The recipients will receive a notification in their inbox notifying them that a message is waiting for them. You can then click "Close".
10) You will also notice that the number at the front of the subject has been incremented to reflect your message. This number represents the number of conversation threads.
Your platform enables you to store all case correspondence within it. Conversation threads, files, tasks, and case notes are contained in one secure area, which saves you time searching for information across multiple conversations.
Navigate to the section that best describes what task you need to perform.
Creating a new message
Replying to a new message
Creating a new message
1) Click "New" on the top right-hand side to open the Compose New Message dialogue.
2) Click on "Recipients" to bring up the recipient dialogue box.
3) Select the intended recipients for your correspondence. This can be to everyone, a group (e.g. all respondents, claimants, or case managers), a party (e.g. respondent client-lawyer Party 1), or a specific individual.
4) Complete the subject and message content fields for your correspondence.
5) Attach any documents to your correspondence. These documents must have been previously uploaded in the documents section of the case.
6) Click "Send Message" once you have completed your correspondence.
7) You will see the message you created as a new row in the correspondence tab.
8 ) The number next to the "Subject" is the number of threads in the conversation. This number represents the number of conversation threads. You will see this number increment when the recipient replies to your message.
9) Your recipients will receive an email notification that your correspondence is waiting for them on the platform.
Replying to a new message
1) Open the message in your inbox notifying you that you have received a new correspondence.
2) Click on "view Message" to open the login screen for the platform.
3) This will open the login dialogue box to "Sign In" to the platform. If this is your first time, you will need to click on "Sign-up".
You will notice that the email field is greyed out as it contains the email your case manager or mediator registered for you when they set-up your case on the platform. It remains fixed for security reasons to ensure that only the intended recipient can open the message. If you would like to use another email address, you must notify the case manager or mediator to change your participant's email from their end and re-send the correspondence to you.
4) This will open the correspondence tab about the case. Click on the correspondence to open the threads.
5) You will see the message and any associated documents attached to the last entry in the dialogue box.
6) type your reply in the text box under "Reply".
7) Attach any documents to your reply. These documents must have been previously uploaded in the documents section of the case.
8 ) Click on "Respond" to send the reply.
9) To confirm your reply, you will see it appear on the last thread of the correspondence dialogue box. The recipients will receive a notification in their inbox notifying them that a message is waiting for them. You can then click "Close".
10) You will also notice that the number at the front of the subject has been incremented to reflect your message. This number represents the number of conversation threads.
Updated on: 18/04/2024
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