Logging into the platform

• How to reset your password

  How to reset your password There are two ways to reset your password. You can do this through the forgot password functionality or your profile section.Some readers

• How to change your email address

  How to change your email address To change your email address, you will need to sign-up to a new account with Immediation. This is because your username corresponds to your email address for security, privacy, and governance reasons. However, depending on the type of account, there are certain intermediary steps to complete before you sign-up for a new account.Few readers

• How to setup MFA

  How to set Multi-factor authentication (MFA) Multi-factor authentication (MFA) involves using two or more different types of actions to verify your identity. For Immediation, you will be required to use an authenticator app. An authenticator app typically gets installed on your smartphone or mobile device and generates time-based one-time password. It is designed to help protect your accounts from unauthorized access.Few readers

Data Residency & Privacy

• Data Residency

  Understanding Data Residency and Immediation’s Global Presence Data Residency is a crucial aspect of modern data management, particularly for organizations that operate across international borders. It refers to the physical or geographical location where data is stored. With the rise of cloud computing and global data flows, understanding and complying with data residency requirements has become essential for maintaining privacy, security, and regulatory compliance1. Why is DataFew readers

Billing

• How to sign-up for a subscription

  This guide will help you sign up for a subscription. How to sign up for a subscription Step 1 Navigate to your platform and click on "Upgrade Now".Few readers

• How to cancel a subscription

  This guide will step you through how to cancel a subscription. How to cancel a subscription Step 1 Navigate login into your platform and navigate to "profile" -"subscriptionFew readers

• How to add an additional email address

  You may want to add an additional email address to your account to be CC’d on all platform correspondence and notifications. This can be useful if a paralegal or secretary is managing communications on your behalf. You will remain the primary lead as the participant in a matter, but they will receive notifications whenever you receive correspondence. Follow this video to see where to set it - https://www.tella.tv/video/adding-a-cc-address-3mnu (https://www.tella.tv/video/adding-a-cc-address-3mFew readers